Terms & Conditions

WHAT IS YOUR SHIPPING POLICY?

The domestic shipping method is by USPS or UPS for domestic. Standard shipping packages should arrive within 2-5 days after shipped.

Shipping times do not include production times which can take from 2-7 days. A tracking number will be sent to the email address provided by the customer.

IMPORTANT: SIRENA JEWELS IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.

 WHAT IS YOUR RETURN POLICY?

After receiving the item, you have 14 days to return it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to email me at shopsirenajewels@gmail.com and include the following information. 

1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: a detailed explanation of your request.
3. Contact information 

HOW DO I CHECK MY ORDER?

You will receive updates via email once your order is received, shipped, or any other status. You will receive a tracking number for your order once it ships via email.